Privacy Policy

Last Updated: September 2026

This Privacy Policy applies to the website owned and operated by Shenzhen Golden Sun Express Logistics Co., Ltd. (“we”, “us”, “our”). It describes how we collect, use, store, disclose and protect your personal data when you visit our website, submit inquiry forms, request quotations, or use our freight forwarding, warehousing and logistics services. By accessing our website and submitting your information, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information you voluntarily provide

When you fill in contact forms, send emails, request logistics quotes or communicate with our sales & support team, we may collect:

• Full name, job title
• Company name, business address
• Email address, phone / WhatsApp number
• Shipment information, cargo details, origin & destination addresses
• Billing information (when applicable)
• Any other content you include in your inquiry messages

1.2 Automatically collected technical data

When browsing our website, we automatically gather non-personal technical information:

• IP address, browser type & version, device type
• Operating system, website entry/exit pages, page view duration
• Referral URL, country/region of visitor
• Cookie and website analytics data

We use cookies to improve website navigation, analyze visitor traffic and remember your preferences. You may disable cookies via your browser settings, though some website functions may not work fully.

2. How We Use Your Information

We process your personal data only for legitimate business purposes related to our logistics services:

• Reply to your inquiries, provide freight quotations, warehousing & logistics consultation
• Process shipment bookings, arrange cargo pickup, transportation, customs declaration and delivery
• Maintain customer records, provide after-sales tracking and order updates
• Send service notices, logistics alerts and respond to customer support requests
• Optimize website performance, analyze visitor behaviour and improve our services
• Comply with customs, transport, tax and other statutory legal obligations
• Prevent fraud, security risks and unauthorized access to our systems

We will NOT sell, rent or trade your personal information for third-party marketing purposes.

3. Sharing & International Data Transfer

We only share your data with authorised parties when necessary to fulfil logistics contracts or meet legal requirements:

• Our contracted carriers, shipping lines, airlines, customs brokers, overseas agents and warehouse partners, solely for cargo transport and clearance
• Authorised IT service providers, CRM, email and cloud hosting vendors who are bound by data confidentiality agreements
• Government authorities, customs or law enforcement bodies when required by applicable laws and regulations

As an international freight forwarder, your data may be transferred to overseas logistics partners outside mainland China. We implement proper safeguards to protect your personal data during cross-border transmission.

4. Data Security

We adopt reasonable technical and administrative safeguards to protect your personal information:

• SSL/TLS encryption for website data transmission
• Role-based access control for internal staff; access limited to personnel who need to know
• Firewalls, regular system audits and security updates
• Physical access controls for our warehouse and office facilities

No online transmission or electronic storage method can guarantee absolute security. We will notify you as required by law if a serious personal data breach occurs.

5. Data Retention

We keep your personal data only as long as required:

• Customer enquiry data: retained for the period needed to respond and follow up on your business request
• Shipment & contract records: retained to fulfil logistics services and satisfy tax, customs and commercial legal retention obligations
• After the retention period expires, we securely anonymize or delete your data

6. Your Rights

Depending on applicable local laws (including GDPR for EEA/UK visitors, CCPA for California residents), you may have the right to:

• Access a copy of your personal data we hold
• Request correction of inaccurate information
• Request deletion / erasure of your personal data, subject to legal or contractual retention exceptions
• Restrict or object to certain data processing activities
• Data portability where applicable

To exercise these rights, please email us at your official business mailbox. We will verify your identity and respond within the statutory time limit.

7. Third-Party Websites

Our website may contain links to external websites (carrier portals, customs sites, etc.). This Privacy Policy does not apply to those third-party sites. We recommend reading their own privacy notices before submitting any personal information.

8. Minors

Our website and logistics services are intended for commercial business users. We do not knowingly collect personal information from minors under 18 years old.

9. Policy Updates

We reserve the right to revise this Privacy Policy. Changes will be published on this page with an updated revision date. Continued use of our website after updates means you accept the revised policy.

10. Contact Us

If you have questions, comments or requests about this Privacy Policy or personal data handling, please contact: Shenzhen Golden Sun Express Logistics Co., Ltd. 
Email:szjjy@163.com

Tel: +86-13728703283